Support

01Account and sign-in

You can sign in with Apple, with Google, or with an email address and password. If you can't get in, make sure you are using the same method you signed up with; an Apple sign-in and a Google sign-in with the same email are two different accounts. Write to us if you are still stuck and we will sort it out.

To delete your account, open Settings → Account Details → Delete Account. Deletion starts immediately and removes your training history, photos, goals, plans, coach conversations, and connected-service data. The Privacy Policy lists the few things that remain and why.

02Skaz Max subscription

Skaz Max is billed by Apple. To change or cancel it, open the Settings app on your iPhone, tap your name, then Subscriptions. Cancelling keeps Max active until the end of the period you have paid for. Refund requests go to Apple at reportaproblem.apple.com; we are not able to issue refunds ourselves.

If you have Max on another device or reinstalled the app and it shows as inactive, open Skaz → Settings → Skaz Max and tap Restore Purchases.

03Apple Health, Apple Watch, WHOOP, and Garmin

Apple Health permissions are managed in the iPhone Settings app under Privacy & Security → Health → Skaz. If heart rate is missing from a workout, check that heart rate and workouts are both allowed there.

The Skaz Watch app installs from the Watch app on your iPhone. Start a workout on the phone and it appears on your wrist; sets and rest timers stay in sync. Workouts recorded on the watch are saved to Apple Health as well.

WHOOP connects and disconnects under Skaz → Settings → Integrations. Sign-in happens on WHOOP's own page; Skaz never sees your WHOOP password.

Garmin connects and disconnects in the same place. You sign in and approve data sharing on Garmin Connect's own page, and new activities arrive in Skaz after your device syncs with Garmin Connect. Nothing from before you connected is imported. If an activity is missing, open Garmin Connect to make sure the device has synced, then check that the activity and health permissions for Skaz are still on in your Garmin Connect account.

04AI features

The coach and the other AI features are off until you turn them on, and you can switch them off at any time under Settings → Preferences → AI Features. Everything else in Skaz keeps working. The Privacy Policy explains exactly what the AI features send and to whom.

05Reporting content and blocking people

Every post, comment, message, and profile has a Report option in its menu. Reports go straight to our team, and we aim to act within 24 hours. To block someone, open their profile or the conversation and choose Block; they will not be told. You can manage blocks under Settings → Blocked Users. For anything urgent, email us with "Report" in the subject line.

06Notifications, privacy, and finding friends

Every notification type has its own switch under Settings → Notifications. Your account can be private, so only followers you approve see your posts, or public, so your posts also appear in Discover. Finding friends from your contacts is optional and uses hashed numbers only; you can turn off being found, and join alerts, under Settings → Contacts.

07Your data

To ask for a copy of your data, or to have something removed that you cannot remove in the app, email support@skazfitness.com from the address on your account. We respond within 30 days, usually much sooner.